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WARRANTY (RETURN AND REPAIR OF EQUIPMENT)

Sometimes a purchase just doesn’t work out — we understand 😉

That’s why you have 14 days to return or exchange a product (according to the Law of Ukraine “On Consumer Protection”).

📦 Returns are only possible via Nova Poshta (branch No. 237, Kyiv). Delivery in this case is at the customer’s expense.

What’s important

The item must be in its original condition

  • without signs of use;
  • with packaging;
  • with a receipt (purchase date — within 14 days).

Otherwise, the manager may refuse the return 🙈

❌ Cannot be returned

  • used products or items without a receipt;
  • products without packaging or with damaged packaging;
  • disposable items, brushes, files, tools;
  • nail polishes, gel polishes, products in aerosol cans;
  • items on sale or promotion;
  • gloves, hair and body care products (shampoos, creams, masks, scrubs, etc.).
policy

📋 How to arrange a return?

  1. Message our manager
  2. Send the item via Nova Poshta (branch No. 237, Kyiv) at your own expense.
  3. Be sure to include the receipt and packaging.
  4. Provide the manager with the shipment tracking number.

🕒 What happens next?

We will inspect the item (sometimes an expert evaluation is required) and contact you within 3 days. Options:

  • exchange for another item;
  • refund to your card (Privat24);
  • repair at the service center.

💡 All shipping costs in these cases are paid by the customer.

🛠️ TUFI Warranty

The warranty applies to:

  • UV, LED, and CCFL lamps;
  • nail drills and handpieces;
  • dust collectors;
  • paraffin baths;
  • wax heaters.

🚫 When the warranty does not apply

  • if the item was repaired by an unauthorized person;
  • if there were drops or other physical damages;
  • if there is no original packaging;
  • if the dates in the warranty card were changed.

❌ The warranty also does not cover accessories, batteries, or consumable materials.

policy

🔧 If something goes wrong

  1. Send the item via Nova Poshta → we will create a repair request.
  2. We perform diagnostics and inform you of the terms.
  3. If you agree — the equipment is sent for repair (14–30 days).
  4. Payment for repair — in cash or via Privat24.
  5. After the repair, we’ll notify you that everything is ready ✅
  6. Return shipping is paid by the customer.